ICTI Earns Recognition for IT Service Excellence
We are delighted to share that ICTI has been recognized as a Trusted IT Solutions Provider for 2024 by a leading technology industry body in Vietnam. This recognition is awarded annually to companies that demonstrate consistent excellence across three dimensions: quality of delivery, client satisfaction, and contribution to the development of Vietnam's technology ecosystem.
Receiving this recognition is meaningful to us for two reasons. First, it validates the commitment of our engineering and delivery teams, who work every day to meet and exceed client expectations. Second, it reflects our investment in the local talent ecosystem — the training programs, university partnerships, and career development initiatives that we believe are essential to Vietnam's technology future.
What the Evaluators Said
The evaluation committee highlighted three things in their feedback: our high client retention rate (92% year-on-year), our investment in engineering quality practices (particularly our peer code review program and our approach to technical debt management), and the feedback from our clients about our communication quality — specifically our proactive risk flagging and transparent status reporting.
We want to use this moment to thank our clients for trusting us with their most important technology initiatives, and our team for showing up every day with the level of care and craftsmanship that earned this recognition.