Business Analyst

Bridge business needs and technical teams; gather requirements and shape solutions for retail and F&B clients.

Responsibilities

1. Elicit, document, and validate business requirements through workshops, interviews, and prototypes.
2. Produce user stories, process flows, and functional specifications for development teams.
3. Act as the primary liaison between clients and engineering during the project lifecycle.
4. Perform gap analysis, business-case modelling, and feasibility assessments.
5. Support UAT and change management activities at client sites.

Requirements

1. 3+ years of BA experience in IT service or software product companies.
2. Strong analytical and problem-solving skills.
3. Proficiency with process-modelling tools (Lucidchart, draw.io, BPMN).
4. Excellent written and verbal communication in Vietnamese and English.
5. Experience with Agile/Scrum methodologies.

Nice to have

1. CBAP or PMI-PBA certification.
2. Domain knowledge in retail ERP, POS, or loyalty systems.

Benefits

1. Project completion bonus.
2. Travel allowance for client site visits.
3. Clear career path to Product Owner or Project Manager.
4. English communication training sponsored by the company.